How Citizens Behavioral Health Canada Protects Your Personal Health Information
Citizens Behavioral Health Canada is committed to providing high-quality mental and behavioral health care and to protecting your privacy. We handle personal health information in accordance with applicable privacy law, including British Columbia's Personal Information Protection Act (PIPA) and, for clients in the United States, HIPAA.
This notice explains how your personal health information is used and disclosed and describes your rights.
Personal health information = any information about you and your health, including your identity, health history, assessments, and treatment.
We may use or share your PHI only when authorized, required, or permitted by law. Here are the main ways we use it:
Our clinicians and staff may access your information to assess, treat, and coordinate your care. This may include referrals and communication with other providers when needed for continuity of care.
We use information to prepare invoices, verify coverage, bill insurers and programs, and manage your account. We may also use it for quality improvement and business operations.
• Court Order/Subpoena: We will share information if required by a valid court order.
• Safety: We may disclose information when necessary to prevent serious harm to you or others.
• Child Protection: We must report suspected abuse or neglect of a child as required by law.
• Emergencies: We may share necessary information if you need urgent medical care.
• Regulators: We may be required to share information with health regulators or authorities.
Vendors who help us operate, such as billing, IT, or virtual care platform providers, must protect your information, use it only to provide services to us, and meet applicable privacy requirements.
We will not use or share your information for any other purpose without your consent, and you may withdraw consent at any time, subject to legal requirements.
You have the right to control how your personal health information is used. You may withdraw consent at any time; withdrawal does not affect uses already made. You also have the right to:
Request a copy of your record. We will respond within the time required by applicable law. A reasonable copy fee may apply.
Ask us to correct information you believe is inaccurate. If we cannot make the correction, we will explain why.
Ask us to limit how we use or share your information. We will consider all reasonable requests.
Choose how and where we contact you. We will honour all reasonable requests.
We never sell your information and will not use it for marketing without your consent.
If you have questions or concerns about your privacy, contact:
Citizens Behavioral Health Canada, 5307 Victoria Drive, Vancouver, BC V5P 3V6, Canada
Phone: +1 919-246-6294 or +1 919-235-5762
