Reaching out for help can feel overwhelming, but you don't have to navigate it alone. Our team will guide you through every step, answer your questions, and help you access the care and support you need — in Vancouver or virtually across Canada.
Our team works closely with every individual and family to ensure a smooth, supportive, and confidential experience from your first call.
Reach out by phone, email, or our online form to talk about your needs, goals, and the services that may help.
Meet with a clinician in Vancouver or by secure video for a confidential assessment of your concerns, history, and goals.
We explain your options, including private insurance billing, WorkSafeBC and ICBC programs in BC, self-pay, and sliding scale.
Your clinician develops recommendations tailored to your needs, strengths, and preferences.
Start with in-person visits, virtual sessions, or a combination that works for you and your family.
Citizens Behavioral Health Canada works with a range of payers and payment options, including Canadian private insurers, WorkSafeBC and ICBC programs in BC, and select US insurance panels. Our team can explain coverage, billing, and financial responsibilities before care begins.
Contact our team by phone, email, or the online form to book a confidential consultation. We will talk through your needs and help you choose the right starting point.
Yes. We offer secure video psychotherapy, phone counselling, and virtual psychiatric follow-ups across Canada and the USA on a HIPAA and PIPA compliant platform.
We bill private insurers such as Blue Cross, Sun Life, Manulife, and GreenShield, and we support WorkSafeBC and ICBC programs in BC. US insurance panels include Aetna, Cigna, UnitedHealthcare, and Anthem (state-dependent). Self-pay and sliding scale options are also available.
Yes. Family members are encouraged to contact us to learn about family therapy, parent-child support, and family education for mental illness.
Bring photo identification, any insurance or benefits information, and relevant medical or mental health records if you have them. For virtual sessions, use a private space with a stable internet connection.
Yes. We are committed to protecting your privacy and handle personal health information in accordance with applicable privacy law, including PIPA in British Columbia and HIPAA for US clients.
We do not provide inpatient hospitalization, involuntary treatment under the Mental Health Act, overnight residential care, or medical detox. When these are needed, we refer you to licensed facilities.
If you or someone else is in immediate danger, call 911. For 24/7 crisis support in Canada, call 1-833-456-4566 (Talk Suicide Canada).
Our team is ready to answer your questions, discuss available services, and help you begin your path toward wellness — confidentially and without judgment.
5307 Victoria Drive, Vancouver, BC V5P 3V6, Canada
